General Terms and Conditions

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

Right of withdrawal: the period during which the consumer can exercise his right of withdrawal.

Consumer: a natural person who is not acting as part of their profession or business and who enters into a distance contract with the trader.

Day: calendar day.

Long-term contract: a distance contract covering multiple products and/or services, where delivery and/or purchase commitments extend over time.

Durable data carrier: any means that enables the consumer or trader to store information addressed to them personally in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal: the consumer's ability to withdraw from the distance contract within the withdrawal period.

Entrepreneur: a natural or legal person who offers products and/or services to consumers through distance selling.

Distance contract: a contract where, within the framework of a system organised by the trader for the distance sale of goods and/or services, one or more techniques for distance communication are used exclusively up to and including the conclusion of the contract.

Distance communication technology: means that can be used to conclude contracts without the consumer and the trader meeting in the same room at the same time.

General Terms and Conditions: the current general terms and conditions of the trader's policy.

Article 2 - Identity of the trader

DFL-Agency
farlons-london.co.uk
Trasmolenlaan 12
3447GZ Woerden
KAMMARKOLLEGIET 89902688
VAT number NL865147711B01

Article 3 - Validity

These general terms and conditions apply to all offers from the trader and to all distance contracts and orders concluded between the trader and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, it shall be stated before the contract is concluded that the general terms and conditions may be inspected at the trader's premises and sent free of charge to the consumer as soon as possible upon request.

If the distance contract is concluded electronically, the text of these general terms and conditions may be made available to the consumer in a manner that enables the consumer to easily store it on a durable data carrier, notwithstanding what is stated in the previous paragraph and before the conclusion of the contract. If this is not reasonably possible, it must be stated before the conclusion of the contract where the general terms and conditions can be inspected electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.

If specific product or service terms apply in addition to these general terms and conditions, the second and third paragraphs apply correspondingly, and in the event of conflicting general terms and conditions, the consumer can always invoke the applicable provision that is most favorable to him.

If at any time one or more provisions of these general terms and conditions are wholly or partially invalid or are repealed, the agreement and these terms and conditions shall otherwise remain in force, and the provision concerned shall be immediately replaced by mutual agreement with a provision that is as close as possible to the original content.

Situations not covered by these general terms and conditions shall be considered "in line with" of these general terms and conditions.

Uncertainty about the interpretation or content of one or more provisions of our terms and conditions shall be interpreted "in line with" of these general terms and conditions.

Article 4 - The Offer

If an offer has a limited validity period or is subject to conditions, this must be explicitly stated in the offer.

The offer is without obligation. The entrepreneur has the right to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to assess the offer correctly. If the trader uses images, these are a true representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the trader.

All images, specifications and information in the offer are indicative and cannot constitute grounds for compensation or termination of the contract.

Product images are a true representation of the products offered. The trader cannot guarantee that the colors shown correspond to the actual colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are linked to the acceptance of the offer. This applies in particular to the price, excluding customs duties and import VAT. These additional costs are at the expense and risk of the customer. The postal and/or courier service will use special rules for postal and courier services regarding imports. This scheme applies if the goods are imported into the country of destination within the EU, which is the case in this context. The postal and/or courier service collects VAT (possibly together with customs duties) from the recipient of the goods;

any shipping costs;

how the agreement is to be concluded and what measures are necessary to achieve this;

whether the right of withdrawal applies or not;

payment method, delivery and performance of the contract;

the deadline for accepting the offer, or the deadline for when the trader guarantees the price;

the level of the distance communication fee if the costs of using the distance communication technology are calculated on a basis other than the usual base rate for the means of communication used;

whether the contract is archived after it has been concluded and, if so, in what way it can be consulted by the consumer;

how the consumer can check and, if desired, correct the information he has provided under the contract before entering into the contract;

any languages ​​other than Swedish in which the agreement can be concluded;

what rules of conduct apply to the trader, and how the consumer can consult these rules electronically, and

the minimum length of the distance selling contract in the case of a long-term contract.

Optional: available sizes, colors, type of material.

Article 5 - The Agreement

Subject to the provisions of paragraph 4, the contract enters into force at the moment the consumer accepts the offer and meets the stated conditions.

If the consumer accepts the offer electronically, the trader shall immediately confirm receipt of the acceptance electronically. As long as receipt of this acceptance has not been confirmed by the trader, the consumer has the right to terminate the contract.

If the contract is concluded electronically, the trader must take appropriate technical and organizational measures to protect the electronic data transmission and ensure a secure online environment. If the consumer can pay electronically, the trader will comply with appropriate security measures.

The trader may - within the framework of the law - inform himself whether the consumer can fulfill his payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the trader has good reasons not to conclude the contract, he is entitled to refuse an order or application or to attach special conditions to the implementation, while giving reasons for this.

The trader shall include the following information with the product or service to the consumer, in writing or in a way that can be stored by the consumer on an easily accessible and durable data medium:

  • The visiting address of the trader's place of business where the consumer can file a complaint;
  • Under what conditions and in what manner the consumer can exercise the right of withdrawal, or any clear information that the right of withdrawal does not apply;
  • Information about warranties and existing after-sales service;
  • The information in Article 4, paragraph 3 of these terms and conditions, unless the trader has already provided this information before the contract was concluded;
  • The requirements for termination of the contract if the contract has a term of more than one year or is of indefinite duration.

In the case of a permanent transaction, the provision in the previous paragraph only applies to the first delivery.

Each agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

Article 6 - Right of withdrawal

When purchasing products, the consumer has the right to cancel the contract without giving any reason within a period of 14 days. This cancellation period begins on the day after the consumer or a representative designated by the consumer receives the product.

During the withdrawal period, the consumer must handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to assess whether it should be kept. If the consumer chooses to exercise his right of withdrawal, the product must be returned to the trader with all accompanying accessories and - if possible - in its original condition and packaging, in accordance with reasonable and clear instructions from the trader.

If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the trader within 14 days of receiving the product. The notification must be given in writing, for example by e-mail. After the consumer has indicated that he wishes to exercise the right of withdrawal, the product must be returned within 14 days. The consumer must be able to prove that the delivered goods were returned on time, for example by means of a delivery note.

If the customer has not expressed his intention to exercise the right of withdrawal or has not returned the product to the trader after the expiry of the periods specified in paragraphs 2 and 3, the purchase is binding.

Article 7 - Costs of withdrawal

If the consumer exercises his right of withdrawal, the costs of returning the products will be borne by the consumer.

If the consumer has paid an amount, the trader will refund this amount as soon as possible, but no later than 14 days after the right of withdrawal has been exercised. This assumes that the product has already been received by the trader or that evidence of a complete return can be presented.

Article 8 - Exclusion of right of withdrawal

The seller may exclude the consumer's right of withdrawal for products according to points 2 and 3. The exclusion of the right of withdrawal only applies if the seller has clearly stated this in the offer, at least in good time before the contract is concluded. Exclusion of the right of withdrawal is only possible for products that:

  • has been created by the seller according to the consumer's specifications;
  • is of a clearly personal nature and cannot be returned due to its nature;
  • quickly become old or destroyed;
  • whose price is affected by fluctuations in the financial market that are beyond the seller's control;
  • applies to individual newspapers and magazines;
  • applies to audio and video recordings and software where the consumer has broken the seal;

concerns hygiene products where the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for the following services relating to accommodation, transport, restaurants or leisure activities to be carried out on a specific date or during a certain period:

  • where the delivery was initiated with the consumer's express consent before the expiry of the right of withdrawal;
  • relating to games and lotteries.

Article 9 - Prices

During the validity period specified in the offer, the prices of the offered products and/or services will not be increased, with the exception of price increases due to changes in VAT rates.

Contrary to the previous paragraph, the seller may offer products or services whose prices are affected by fluctuations in the financial market that are beyond the seller's control, with variable prices. The connection with these fluctuations and the fact that any prices stated are indicative prices will be mentioned in the offer.

Price increases within three months of the conclusion of the contract are only permitted if they are the result of statutory rules or regulations.

Price increases after three months from the conclusion of the contract are only permitted if the seller has indicated this and:

they are the result of statutory provisions or regulations; or

The consumer has the right to terminate the contract on the day the price increase comes into effect.

According to Article 5 No. 1 of the VAT Act of 1968, delivery takes place at the place where the transport begins. In this case, the delivery takes place outside the EU. After this, the postal or courier service will collect import VAT or customs duties from the customer. Therefore, no VAT will be charged by the seller.

All prices are subject to printing errors. We do not accept responsibility for the consequences of printing and typographical errors. In the event of printing errors, the company is not obliged to deliver the product at the incorrect price.

Article 10 - Compliance and warranty

The Seller guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements for safety and/or usability, and applicable legal provisions and/or public regulations at the time of conclusion of the agreement. If agreed, the Seller also guarantees that the product is suitable for use other than normal use.

A guarantee given by the seller, manufacturer or importer does not affect the legal rights and claims that the consumer may assert against the seller based on the contract.

Any defective or incorrectly delivered products must be reported in writing to the contractor within 14 days of delivery. The products must be returned in their original packaging and in new condition.

The contractor's warranty period corresponds to the manufacturer's warranty period. However, the contractor is never responsible for the final suitability of the products for each individual use by the consumer, nor for advice regarding the use or utilization of the products.

The warranty does not apply if:

The consumer has repaired and/or modified the delivered products themselves or had a third party do this.

The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or in violation of the instructions from the contractor and/or on the packaging.

The error is due in whole or in part to regulations that the authorities have established or will establish regarding the nature or quality of the materials used.

Article 11 - Delivery and performance

The company shall, to the greatest extent possible, take care of the receipt and execution of product orders.

The delivery address is the address that the consumer has notified the company.

Subject to the provisions of Article 4 of these General Terms and Conditions, the Company will execute accepted orders promptly, but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be fulfilled in part, the consumer will be informed of this no later than 30 days after the order was placed. In such a case, the consumer has the right to cancel the contract free of charge and the right to any compensation.

In the event of cancellation pursuant to the preceding paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after cancellation.

If the delivery of an ordered product proves to be impossible, the entrepreneur will try to obtain a replacement item. At the latest upon delivery, it will be stated clearly and comprehensibly that a replacement item is being delivered. With replacement items, the right of withdrawal cannot be excluded. The costs of the return must be borne by the entrepreneur.

The risk of damage and/or loss of products lies with the entrepreneur until the time of delivery to the consumer or a previously selected and notified representative, unless otherwise expressly agreed.

Article 12 - Fixed-term contracts: duration, termination and extension

Termination

The consumer has the right to terminate an ongoing contract concluded for the regular delivery of products (including electricity) or services at any time, in accordance with the agreed termination rules and with a maximum notice period of one month.

The consumer may terminate a fixed-term contract for the regular supply of products (including electricity) or services at any time at the end of the specified period in accordance with the applicable termination rules, and with a notice period not exceeding one month.

The consumer may terminate the agreements mentioned in the previous paragraphs:

terminate them at any time and are not limited to terminating them at a specific time or for a specific period;

terminate them in the same manner as they were entered into;

always have the same notice period that the contractor has set for himself.

Extension

A fixed-term contract entered into for the regular supply of products (including electricity) or services cannot be automatically extended or renewed for a fixed period.

Without prejudice to the preceding paragraph, a fixed-term contract concluded for the regular delivery of daily or weekly newspapers and magazines may be automatically renewed for a specific period not exceeding three months, provided that the consumer may terminate the renewed contract towards the end of the renewal period with a notice period not exceeding one month.

A fixed-term contract for the regular supply of goods or services may only be automatically extended for an indefinite period if the consumer can terminate it at any time with a notice period not exceeding one month, and with a notice period not exceeding three months if the contract concerns the regular supply of daily or weekly newspapers and magazines, but less than once a month.

A limited-term contract for the regular delivery of daily or weekly newspapers and magazines as an introduction (trial or introductory subscription) does not continue automatically but is automatically terminated at the end of the trial or introductory period.

Duration

If a contract has a duration of more than one year, the consumer has the right to terminate the contract at any time after one year with a notice period of up to one month, unless fairness and justice require termination before the agreed duration expires.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer shall be paid within 7 working days after the right of withdrawal under Article 6 No. 1 has begun to run. In the case of a contract for the provision of a service, this period begins after the consumer has received confirmation of the contract.

The consumer has an obligation to immediately report any inaccuracies in the payment details given or mentioned to the merchant.

In the event of non-payment, the entrepreneur has the right, taking into account legal restrictions, to charge reasonable costs communicated in advance to the consumer.

Article 14 - Complaints procedure

Complaints about the performance of the contract must be sent to the entrepreneur within 7 days, fully and clearly described, after the consumer has discovered the deficiencies.

Complaints sent to the entrepreneur will be answered within 14 days of receipt. If a complaint requires an expected longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgement of receipt and indicate when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the contractor's obligations, unless the contractor states otherwise in writing.

If a complaint is found to be valid by the Contractor, the Contractor will, at its sole discretion, either replace or repair the delivered products free of charge.

Article 15 - Disputes

For agreements between the entrepreneur and the consumer covered by these general terms and conditions, only Dutch law applies. This also applies if the consumer lives abroad.